FrogFuel Return Policy

We are happy to receive returns up to 28 days from date of purchase however the seal on the top of the product must be intact.

To be eligible for a return, please packaged and shipped in original packaging to our returns address which will be given below. If you have any queries then you can email us info@frogfuel.com.au or call 1300 428 556

Additional non-returnable items
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@frogfuel.com.au.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to:

Shery International Trading Pty Ltd
56 Anzac Drive, Wollert
Melbourne
VIC 3750, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.